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    Where can I find the RJ Essentials kit?

    You may purchase your own RJ Essentials kit here.

    If you are a student, we’ve left a few kits with your lecturers for your usage and reference.

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    How can I arrange for next-day delivery?

    During checkout, under Billing Options please leave a comment stating that you would like to arrange for next-day delivery. You should receive a response within 3 hours. Otherwise, please call us at +60 3-6252 1122.

    Kindly note that a surcharge will apply. Our friendly customer service team will advise you on the extra costs and payment methods after confirming the delivery details.

    Do note that our operational hours are Mondays to Fridays, 8:30am – 5:30pm, excluding Public Holidays. Requests received after this time will be addressed the next working day.

Managing your Account

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    I forgot my account password, what should I do?

    Reset your password by clicking the “forgot your password” link on the login screen and your account will be recovered as soon as possible.

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    I forgot my login username, what should I do?

    Your login username will be the email address that you’ve created the account with. If that does not work, please drop us an email with your contact number at enquiry_m@rj-paper.com, and we’ll do our best to recover your account for you.

Product-related enquiries

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    How can I see a sample of the material?

    You can browse our Essentials kit – available here

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    Do you offer printing services?

    While we do not offer printing services, we work with many professional printers to deliver your projects. Drop us an email at enquiry_m@rj-paper.com with your contact number and details of your project, and we’d be happy to share our resources with you.

  •  
    How do I find the right type of material?

    Simple, you should purchase our Essentials kit which comes with an informational paper guide! Available here

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    What if I can’t find what I want in the online store? (e.g. different material, type, or size)

    You can always drop us an email at enquiry_m@rj-paper.com. Our friendly customer service team would be happy to assist you.

Ordering from our online store

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    I ordered the wrong material/size/quantity. Can I change my order?

    We do not allow any changes to confirmed orders.

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    Can I cancel my order?

    We do not allow cancellation of any confirmed orders.

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    How do I know if my order is being processed?

    When payment is successful, you will receive an acknowledgement with an order summary email. Your order will be processed concurrently.

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    How do I checkout?

    After adding your selections to your “paper tray”, simply click “paper tray” to review your selection, click “checkout” and you’ll be on your way.

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    How do I edit my shopping cart?

    Simply click “paper tray” to review your selection on your preview page.

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    What should I do if I received a wrong product or product arrived damaged/defective?

    Should there be any issues with the product you received, please write to us at 
enquiry_m@rj-paper.com. Kindly include your order number and attach clear photographs of the item in question. You should receive a response within 3 working hours. Otherwise, please call us at +60 3-6252 1122.

    Do note that our operational hours are Mondays to Fridays, 8:30am – 5:30pm, excluding Public Holidays. Emails received after this time will be addressed the next working day.

Payment & checkout

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    How can I make a wholesale/bulk order purchase?

    Please enquire by writing to us at enquiry_m@rj-paper.com

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    What payment options do you accept online?

    We accept payment by Paypal and DuitNow.

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    Can I pay Cash upon delivery?

    You may visit us at our office at 18 Jalan 5/32a Off Batu 6½, Jalan Kepong to pay Cash.

Shipping & Delivery

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    Are there any delivery charges?

    We charge a flat fee of RM 15.00 for orders below 5kg. Should your order exceed 5 kilograms in weight, our friendly staff will be in touch to advise you on additional shipping costs.

  •  
    What is the delivery lead time for local (Malaysian) delivery?

    3–10 working days.

  •  
    Does your local delivery service cover the whole of Malaysia?

    Our local delivery service is applicable for addresses in Peninsular Malaysia only. This excludes Sabah, Sarawak, and Labuan.

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    I’m located outside your delivery coverage area. How can I make an order?

    We may require you to arrange your own courier service. Please email us at enquiry_m@rj-paper.com and we’ll advise you accordingly.

  •  
    Are my orders available for self-collection?

    Yes! Please select “Free Self-Collection” under Shipping Options upon checkout. You may do a self-collection from our office at 18 Jalan 5/32a Off Batu 6½, Jalan Kepong from Mondays – Fridays, 8.30am – 5.30pm excluding Public Holidays.

Other FAQs

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    What are your operating hours?

    Even though our online store never closes, we’re not able to make deliveries on weekends and Public Holidays. Our office at 18 Jalan 5/32a Off Batu 6½, Jalan Kepong is open from Mondays – Fridays, 8.30am – 5.30pm excluding Public Holidays.

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    Where can I find your retail store?

    We do not have a retail store, but you’re welcome to browse our comprehensive range of materials at our office at 18 Jalan 5/32a Off Batu 6½, Jalan Kepong.